3Com Announces Unified Communications Solution For Networked Telephony
NBX® Unified Communications Brings Anywhere-Anytime Access for Users
MISSISSAUGA, Ont., October 17, 2001 - 3Com Canada today unveiled the 3Com® NBX® Unified Communications application to give business customers universal access to voice, fax, and email messages from virtually any communication device. The new software application is compatible with 3Com's NBX® Networked Telephony solutions and allows business users to easily manage messages exactly as they want from any location. By providing an easy-to-use solution for unified communications that works in conjunction with its IP-based business telephone systems, 3Com is enabling businesses to be more productive and responsive to customers, suppliers and employees.
The NBX Unified Communications application enables business users to access all of their messages from a variety of common communication devices, such as telephone, cell phone, web client or PC, regardless of the message media type. For example, using the built-in speech recognition and text-to-speech, users can listen and reply to e-mails and voice mails, direct fax messaging, and respond to all communications more quickly and efficiently.
"Today, the variety and volume of messages that users receive each day is overwhelming. Simply managing these messages takes precious time away from managing key sales and customer relationships," said Nick Tidd, managing director, 3Com Canada. "3Com's unified communications solution gives customers control, providing an easy way to manage the influx of business communications and to focus on the needs of their customers. 3Com is adding unified communications to its messaging portfolio to enhance its total networked telephony offering and enrich the customer's experience."
According to Joe Gagan, senior analyst, Yankee Group, "Most IT managers expect a unified messaging solution that allows them to manage voice, fax and e-mail from one directory. 3Com's new application has two very important components, text to speech and speech recognition, which enhance an already feature-rich NBX solution, making the NBX platform one of the most robust IP PBX offers available today."
The NBX Unified Communications application includes services that allow for a customized user experience, rich media handling, and easy administration, such as:
- Speech recognition services for navigating auto attendant menus;
- Integrated voice, fax and email message storage with user defined rules for managing mailboxes;
- Integration and synchronization with Microsoft Exchange and Lotus Notes email systems;
- Multimedia client with computer telephony integration (CTI) links;
- Multi-site networking solutions for distributed business operations; and
- Multi-lingual media translation services
The NBX Unified Communications application gives businesses a true internetworking solution by facilitating seamless messaging across multiple locations. The solution is ideal for any business with multiple locations and employees that work out of the office frequently. Regardless of location, users around the globe can access business-critical messages and respond to colleagues and customers in a cost-effective and productive manner.
3Com's NBX Networked Telephony solutions offer businesses a single network for voice and data communications. The systems integrate a sophisticated call-processing feature set with standards-based, Ethernet technology in a powerful IP-based business telephone system. 3Com's IP PBX systems give enterprise customers the ability to enable a large number of applications, features and services that have been prohibitively expensive with traditional PBX systems.
Pricing and Availability
Expected to be available in Canada in the first quarter calendar year 2002, the NBX Unified Communications applications will cost $189 CDN per user for a 200-user system.
The 3Com NBX Unified Communications will be sold through NBX Authorized Resellers. For more information please call 1-800-NET-3COM.
About 3Com
3Com simplifies how people connect to information and services through easy-to-use, connectivity products and solutions for consumers and commercial organizations. The company also provides access infrastructures and IP services platforms for network service providers. For further information, visit http://ca.3com.com.
